WHAT IS KLARNA?
Klarna is a payment service that allows customers to make purchases instantly and then pay for them in 3 equal payments once every 30 days starting from the date of purchase.
HOW DO I RETURN AN ITEM PURCHASED WITH KLARNA?
Klarna returns will follow our usual standard returns process. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Please refer to the following linkto read more information on Klarna's return policy.
WHAT IF I MISS MY KLARNA INSTALMENT ?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchases from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date they will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
HOW DOES KLARNA WORK?
Just shop on Modestwist and check out as normal. At checkout you will have the option to choose the Klarna payment method. You will know if you are approved in seconds and once approved you will recieve an email confirmation from Klarna.
ARE THERE ANY FEES TO USE KLARNA?
If you pay your balance on your scheduled due date, there are no fees for using Klarna
HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS?
Select the 3 interest free instalments option to split your purchase into 3 equal payments that will be taken every 30 days starting at the time of your order. Sit back relax and enjoy your modestwist fits!
HOW DO AUTOMATIC PAYMENTS WORK?
Payments are automatically collected on a 30 days basis, and taken from the debit or credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here.
WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?
Klarna orders are delivered within our standard delivery timeframes like any normal order chosen on the modestwist website. Remember Klarna is a payment gateway provider and does not distributor any of the products stored on our website.
WHAT IS MY KLARNA CREDIT LIMIT?
Your credit limit is the maximum amount of credit Klarna will offer you at this time. This takes into account many different factors including time of day, size of the purchase, how long you have been shopping with Klarna, and how many purchases that have been successfully paid back. Meaning, the longer you have been using Klarna, and the more orders you have successfully repaid according to your payment schedule. For more information on your Klarna Credit limit please click the following link
WHAT HAPPENS IF I DON'T PAY MY KLARNA BALANCE?
If you do not pay for your order on time by the due date, you shall no longer be able to access Klarna’s payment options for future purchases. For purchases where payments are frequently missed, Klarna may use debt collection agencies to recover your outstanding balance. Additionally, for our Financing payment options Klarna reports missed and late payments to credit reference agencies which may negatively impact your ability to obtain credit in the future. We highly recommend you only use Klarna if you know that you will be able to afford payments and have a regular source of income.
DOES KLARNA IMPACT MY CREDIT SCORE?
Klarna may run a soft credit search that does not affect a customer’s credit score and is only visible on your credit file by you and Klarna. Neither Klarna or Modestwist conduct credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.
WHERE CAN I FIND OUR MORE INFORMATION ON KLARNA ?
For more information on Klarna you can simply contact them here or download the Klarna app to access your account.
