Not Happy With Your Item, No worries we got you coveredUK customers have 14 days to return items from the date of purchase, International customers have 20 days.
- Simply repackage your unworn items, making sure all merchandise is returned in original condition. This means free from defects, makeup and deodorant stains. All original tags must be attached and intact.
- Please fill out the returns form below, making sure to include your order reference number to enable us to identify your purchase and process your return details as soon as possible.
- Please be advised items purchased on sale, or part of an offer, discount, or promotion code are only eligible for store credit.
- We highly recommend returning your items via a recorded service, such as Royal Mail if based within the UK or a courier service that provides full tracking if based outside the EU.
- We unfortunately can't be held responsible for any items that do not reach us or those lost in transit. Therefore always make sure to ask for a receipt or proof of postage when returning items.
CAN I EXCHANGE MY ITEM ?
- We move fast, with new items dropping weekly on our site, we cannot guarantee the item(s) you want to exchange will still be in stock. Therefore, we are unable to exchange products.
- You can simply return your item to us and place a new order to receive your preferred item.
DO YOU REFUND SHIPPING COST?
HOW LONG DO I HAVE TO WAIT FOR MY REFUND?
- A confirmation email will be sent to you once your returned goods have been received.
- Will then issue a full refund, this can take anywhere between 7-14 working days depending on your banking provider.
- All refunds will be processed back to your original method of payment.
- Please note during the festive months there may be a longer processing time for refunds. Will always endeavour to work as quickly as possible.
IT’S BEEN MORE THAN 14 DAYS WERE IS MY REFUND?
- In the unlikely event you have not received your refund, please fill out the contact form below. Make sure to include your order reference number and will get back to you within 24 hours.