To start your return, please go to our returns portal here with your email adrress and order number.

Simply repackage your unworn items, making sure all merchandise is returned in original condition. This means free from defects, makeup, and stains. All original tags must be attached and intact.

Please fill out the returns form below, making sure to include your order reference number to enable us to identify your purchase and process your return details as soon as possible.

Please be advised items purchased on sale, or part of an offer, discount, or promotion code are only eligible for store credit.

We highly recommend returning your items via a recorded service, as Royal Mail if based within the UK or a courier service as FedEx or DHL if based outside the EU or states, which provides full tracking.

We unfortunately can't be held liable for any items that do not reach us or those lost in transit. Therefore, always make sure to ask for a receipt or proof of postage when returning items.

DO YOU REFUND SHIPPING COST?

Unfortunately, we do not refund shipping cost at present.

CAN I EXCHANGE MY ITEM ?

With new items dropping weekly on our site, we cannot guarantee the item(s) you want to exchange will still be in stock. Therefore, we are unable to exchange products. You can simply return your item to us and place a new order to receive your preferred item.  

HOW LONG DO I HAVE TO WAIT FOR MY REFUND?

A confirmation email will be sent to you once your returned goods have been received.

Will then issue a full refund, this can take anywhere between 7-14 working days depending on your bank provider.

All refunds will be processed back to your original method of payment.

Please note during the festive months there may be a longer processing time for refunds. Will always endeavour to work as quickly as possible.

MODESTWIST LTD 

Martland Park fulfilmentcrowd 

Unit 2 Hillridge Road 

Martland Park Wigan

Lancashire WN5 0LS